LAST UPDATED OCTOBER 11, 2026

Refund policy

If we cannot deliver

If a paid session fails because of a technical problem and we cannot deliver a playable video, contact support with your order reference to request a refund. We will review the payment and session record before issuing it. A failed generation does not automatically mean a cash refund has been processed.

AI variation

Face likeness, expressions, clothing and motion may vary. A successfully delivered video is not guaranteed to look exactly like the style illustration or a reference performance. If your output is materially broken or not playable, contact us so we can investigate.

Duplicate payments and unstarted sessions

Contact support if you were charged twice for the same order or want to cancel a paid session that has not yet started processing. We will check its status before confirming a refund.

How to request help

Use the support contact shown at checkout when sessions open. Include your order reference and a short explanation. Never send a card number, password or API key.

Refund timing

Once issued, a refund is handled by Waffo and your payment method. The time until it appears in your account can vary. Your order page will show a refund only after the payment provider confirms it.